Refund Policy

Introduction
At Shopmsernia, we stand by the quality of our decorative vases. If you are unsatisfied with your purchase, this policy outlines our straightforward refund process and guidelines.

1. Eligibility for Refunds

Timeframe

• Return requests must be submitted within 30 days of delivery.

• Damaged or defective items must be reported within 48 hours of receipt.

Condition Requirements

• Vases must be unused, undamaged, and in original packaging.

• Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

• Custom or personalized vases.

• Items marked "Final Sale" on product pages.

• Used, altered, or repackaged items.

3. Return Process

Step 1: Contact Support
Email support@shopmsernia.shop with:

• Order number

• Photos of the item (for damaged claims)

• Reason for return

Step 2: Return Authorization

• Receive prepaid return label (if eligible) or instructions within 48 hours.

• Non-defective returns require customer-paid return shipping.

Step 3: Ship the Item

• Repackage the vase securely using original materials.

• Include the return authorization form inside the box.

Step 4: Refund Processing

• Refunds issued within 5 business days of receiving the item.

• Original shipping fees non-refundable for free shipping orders.

4. Refund Methods

• Original Payment: Refunded to your card/bank (7–10 business days).

• Store Credit: Opt for instant credit with a 10% bonus for future purchases.

5. Damaged or Defective Items

• Full refund or replacement if damaged during shipping.

• Submit clear photos of packaging and item within 48 hours.

• No refunds for post-delivery damage (e.g., accidental breakage).

6. International Returns

• Currently limited to U.S. orders. Contact us for international returns.

• Customs duties and taxes are non-refundable.

7. Exchanges

• Available for identical in-stock items.

• Confirm availability with our support team before shipping.

8. Contact Us

For refund-related questions:
Email: support@shopmsernia.shop
Phone: +1 401-338-7868
Address: 5505 Highland Trl, Big Lake, MN 55309-8265, United States